Privacy Policy

Privacy Policy

Customer Privacy

Physio & Medical Supplies Ltd are committed to protecting the privacy of its customers.  We only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect informationabout you to process your order and to provide you with the best possible service.  We only send promotional email or mail to you with your prior consent and do not pass any of your information to third parties without first gaining your explicit consent.

Details we require

We need to collect the following information from you in order to process your order and notify you of the status of your order:

  • Your name
  • Company Name
  • Address
  • Email address

We will never collect sensitive information about you without your explicit consent, however, additional information you may provide us with may be used to personalise your visits to our web site.

You can check the information we hold about you by logging into our website and using the contact us form on our "Contact Us" page, or emailing   If you find any inaccuracies we will delete or correct it promptly.

Security of personal information

By using Pay Pal as our method of payment collection, Physio & Medical Supplies Ltd. do not have access to your personal credit/debit information; thereby ensuring your security and protection.

We may use technology to track the patterns of behaviour of visitors to our site.  This can include using a "cookie" which would be stored on your browser.  You can usually modify your browser to prevent this from happening.  The information collected in this way can be used to identify you unless you modify your browser settings.  If you have any questions/comments about privacy; you should log into our website and use the contact us form on our "Contact Us" page or email us at

Data Protection

The Data Protection Act 1998 requires us to be open about our holding and use of personal data.  It also entitles individuals to find out from us what personal data is held about them on computer; to have that information corrected or erased if it is inaccurate, and to claim compensation if they can prove they have suffered damage from an inaccuracy or breach of security.  Physio & Medical Supplies Ltd. is committed to upholding the eight Data Protection Principles of good information handling practice.

About Cookies

Cookies are small files that are stored on your computer when you visit a website. The text stored has a variety of uses and in some cases cookies are required for a website to function properly. A cookie may also be used to improve the visitors experience on a website. A good example of this is when you leave a website that you have logged into, then return back to it at a later stage, the cookie may allow you to remain logged in.

The most common use of cookies is for the analysis of browsing patterns to find more detailed information about visitor trends. We use cookies to gather information about your visit, this information is collected in an anonymous form.

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

The rules regarding cookies have recently changed, and we have explained below how cookies are used on our website.

Cookie Name Purpose
language Used to remember which language you want the site to display in
currency Used to remember which currency you prefer to use on the site
These cookies are used to collect information about how visitors use our site. We use the information to analyse web traffic throughout our website. This helps us to improve our website and make information easier to find. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited.

If you would like to opt out of Google Analytics tracking cookies across all websites visit

© 2018 Backpac Ltd
Backpac Ltd|Registered Company No. 07315737|VAT Number 994 2862 68
Web design by Cotswold Web Services